Booking Terms and Conditions

The Conditions below apply in respect of online live workshops and coaching, and include all work carried out by Excel at Work Limited for the client (that’s you or your organisation), except to the extent that Excel at Work otherwise agrees with you in writing.

To view our Terms of Use for our online self-driven courses please visit

  1. Fees
    Our fees are calculated based on the predetermined duration allocated for providing training services, irrespective of any interruptions or breaks initiated by either the client or the participants. To maximise the efficacy and value of the training session, it is advisable for clients to minimise disruptions and ensure thorough preparation prior to the commencement of the session.
  2. Expenses
    In the course of delivering services, Excel at Work may incur certain expenses payable to third parties on behalf of the client. Clients will be duly informed of such prospective expenses at the time of engaging our services. These expenses, once incurred, will be itemised and reflected in the subsequent invoice issued to the client..
  3. Reservations
    Reservations placed through our website or facilitated by our personnel constitute an initial booking stage and do not represent a definitive Booking Confirmation. In order to efficiently manage our scheduling and accommodate all clients, such reservations will be maintained for a period of three (3) days from the date of reservation. Within this period, our representatives will contact you to obtain necessary information to finalise your booking. In the event that communication is not established and the booking process remains incomplete within this three-day timeframe, the provisional reservation shall be deemed null and void.
  4. Cancellation and transfer by you
    a. Cancellation or Rescheduling Policy:
    Clients are entitled to cancel or reschedule their booking without incurring an administrative fee, provided that Excel at Work is notified more than 14 days prior to the scheduled course date. In instances where the invoice has been settled and cancellation occurs under these conditions, a refund will be issued, less any applicable bank or credit card processing fees. For credit card payments, this fee typically represents 2.9% of the total invoice amount.

    b. Late Cancellation or Postponement Fees:
    In the event of a cancellation or postponement occurring less than 14 days prior to the course date, Excel at Work reserves the right to impose the following charges:
    - For cancellations or postponements made within 14 or fewer working days of the course date: a fee of $500 + GST or 50% of the course fee, whichever is lesser.
    - For cancellations or postponements on the day of the course: a fee of $500+GST or 100% of the course fee, whichever is lesser.

    c. Participant Number Adjustment:
    Should there be a change in the number of participants on the day of the training, the invoice will be adjusted accordingly. Please be aware that this may impact the originally quoted price, as rates may vary based on the number of participants booked.

    d. Policy on No Shows and Premature Departure:
    The full course fee will be charged for the total number of attendees originally booked, irrespective of non-attendance or early departure from the training session. In cases where an attendee is unable to participate, it is recommended that a substitute be arranged. Excel at Work should be promptly notified of any attendee substitutions to facilitate access and preparation for the replacement participant.

    e. Minimum Enrolment Fees:
    Many of our courses are governed by minimum enrolment fees, as detailed on our Pricing page. Consequently, a minimum fee will be charged for these courses, regardless of the actual number of attendees present at the session.
  5. Cancellation/postponement of courses by Excel at Work
    Excel at Work reserves the right to cancel or postpone a course due to unforeseen circumstances beyond our control. In the event of a postponement, clients will have their session rescheduled to an alternative date and time, at no additional cost to them. If a course is cancelled and the client has already made a payment (either full or a deposit), a full refund will be provided.
  6. Refunds
    Refunds must be requested by the individual or organization that originally booked and paid for the training. Any refunded amount will be credited back exclusively to the original payment method, whether it be a credit card or bank account. Please note that participants from courses for which a refund is issued will not be eligible for our post-training support services.
  7. Payment Terms
    Invoices are issued at the time of booking. Typically, training fees are expected to be paid before the delivery of training, as per prior agreements. In certain instances, we may issue two separate invoices: the first for a deposit, and the second for the remaining balance. This deposit is governed by clauses 4 and 5 of our terms. To secure your booking, we require the deposit to be paid at least 14 working days before the scheduled session. Upon receipt of the deposit, your booking is confirmed. The remaining balance will be invoiced to you after the training session..
  8. Recording of training
    We do not allow any of our training sessions to be recorded on any kind of recording device.
  9. Disclaimer and limitation of liability
    In the event of a course attendee (“learner”) choosing to access actual working files (“live data”), instead of using Excel at Work’s exercise files, during the course of the training, they do so at his/her/its own risk. While Excel at Work will take every care to ensure learners avoid loss of data, under no circumstances and under no legal theory (tort, contract or otherwise) shall Excel at Work or any of its affiliates, agents, employees, shareholders, directors, officers, third party content providers, successors or assignees be liable to the client or any other person or entity for any indirect, special, incidental, punitive or consequential damages of any character, including without limitation, damages for loss of goodwill, work stoppage, computer failure or malfunction, loss of data, loss of productivity or contract, or any and all other commercial damages or losses. Use of live data is at the Learner’s sole risk and any content that is used during the training is used at the learners discretion and risk, and the client is solely responsible for any damage to any computer system, and for any loss of data that results from the actions of the Learner. In no event will Excel at Work be liable for any damages, even if Excel at Work shall have been informed of the possibility of such damages, or for any claim by any other party. In no event will warranties provided by law, if any, apply unless they are required to apply by statute notwithstanding their exclusion by contract.

Last Updated: January 2024