March 26


Outlook – grouping replies and replies to replies (conversations) together

By Sharyn Baines

March 26, 2014


sharyn bainesPROBLEM: Wasting time searching your Inbox for related messages.

SOLUTION: Arrange your Inbox to display messages by conversation.



Outlook 2010, 2013 and 2016 – Arranging messages by Conversation

We receive hundreds, if not thousands of emails during our working week.  As they arrive into the Inbox they are most often arranged in date order, newest at the top of the list, oldest at the bottom.

However you can customise how your messages are arranged within the Message pane.
To do this:

  1. Right-click the Arranged By heading at the top of the Message List.
  2. Select Show as Conversation.
  3. Select if you want to apply this setting to the current folder or all folders.
  4. The Arrange By: option will now display (Conversations) and your messages will now be grouped by conversation.  This makes it easy to locate and read all related messages, i.e. replies, replies to replies and so on.This is also a fabulous way to locate and move all related messages into a folder!  Just turn on Show as Conversations, find the conversation group, select all of the messages in the group and move them all to a folder.

outlook show as conversations


Note: Show in Groups organises messages into groups.  For example if the Arrange By setting is Date messages will be organised into groups for Today, Yesterday, Last week, Three weeks ago, Older.

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Sharyn Baines

About the author

Sharyn is an expert trainer. She became the first certified Microsoft® MOUS Authorised Instructor in New Zealand. She is endorsed by Microsoft® as a qualified Microsoft® Office Specialist and has more than 20 years of experience in the training industry, developing and delivering technology training workshops. Her approach to taking the “techie-speak” out of technology training has placed her as a preferred supplier to many of New Zealand’s leading organisations.

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